Senior Engagement Manager

Senior Engagement Manager Multi-Engagement Delivery

The Senior Engagement Manager (SEM) is a delivery leadership role responsible for overseeing multiple, complex engagements with varying delivery models (e.g., Desktop, Service Desk, and other IT operations). The SEM ensures objectives are achieved, services are delivered on schedule and within budget, and all internal compliance requirements are fulfilled. This leader provides strategic value and engagement advisement by anticipating client needs, driving operational excellence, and fostering strong client and internal relationships. The SEM also mentors Engagement Managers and leads high-performing teams across regions or practice areas.

Primary Responsibilities

• Advanced Engagement Management

Oversee a portfolio of engagements, each with unique delivery models, ensuring objectives are met, schedules maintained, and budgets adhered to.

Ensure all services across engagements perfectly align with contractual obligations.

Demonstrate in-depth proficiency with service management platforms (e.g., ServiceNow), leveraging capabilities for ticketing, task management, knowledge, and reporting across all engagements.

Lead, mentor, and develop Engagement Managers and delivery teams across multiple engagements and locations.

Forge robust relationships with clients across all engagements, regularly seeking feedback and adapting services to evolving needs.

Oversee the implementation of shift-left strategies and ticket analysis across engagements, driving efficiency and reducing costs.

Manage the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.

Establish appropriate governance and ensure that structure and controls are followed across all engagements.

Required Experience & Qualifications

Bachelor's degree in business, Project Management, or a related field; Master's degree preferred. Minimum of 7 years of experience in project management or portfolio management roles, with proven experience managing multiple teams or engagements simultaneously. Strong leadership, communication, and analytical skills. Expertise in service management platforms (e.g., ServiceNow). Demonstrated ability to build client relationships and drive operational improvements. Experience in the IT Professional Services industry preferred. Certification in project management (PMP, PRINCE2, etc.) and experience with Agile methodologies (Scrum, Kanban, SAFe, XP) are a plus.

Top Skills Details

Project Management, Reporting, Program Management, Customer Experience, Account Management, Customer Relationship Management, ITIL Service Management

Additional Skills & Qualifications

Service Desk Management Experience

Job Type & Location

This is a Permanent position based out of Catonsville, MD.

Pay and Benefits

The pay range for this position is $115000.00 - $165000.00 / yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following :

Workplace Type

This is a fully onsite position in Catonsville, MD.

Application Deadline

This position is anticipated to close on Dec 5, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.