Tier 2 Technician

Job Description

Job Description

Salary : $55,000 - $70,000

• Do you have a passion for technology?
• Are you Tech-Savvy & People-Friendly?
• Do you 2+ years of experience in a formal IT environment?
• Are you ready to join a growing IT company in Fort Worth?

Education and Certifications :

Job Overview :

Are you looking for a company that encourages technical growth? Each TriQuest team member dedicates over 200 hours to continuous professional development annually!

Join a growing technology company and broaden your skills working within various company environments and industries as a Tier 2 Technician. Since 1997, TriQuest Technologies has provided reliable & secure IT solutions for Fort Worth-area businesses.

The Tier 2 Technician position demands an individual with experience working as a desktop support technician in the IT industry. Experience will include familiarity with triaging support desk calls, using a support desk ticketing system, troubleshooting, desktop deployments, VOIP, network management, multi-factor, and documentation. The Tier 2 role requires a great communicator who can easily and instantly switch from speaking with a Microsoft expert to an Outlook novice, communicating with a variety of personalities while maintaining a calm and personable demeanor.

Skill Requirements :

Role Responsibilities :

Professional Demeanor :

Team members must present themselves in a professional manner and dress, including basic grooming, no piercings, gauges, excessive jewelry, embellishments, or visible tattoos (in short-sleeved company shirt). Hair, including facial hair, must be in conservative style and cut with natural hair colors. Applicant must be able to adapt to in-office and onsite working locations with a variety of customers and variety of user personalities. All team members must comply with standards of professional conduct and with a professional demeanor befitting the TriQuest Technologies brand and culture. This is a support rolecandidate must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to vendors and customers over the phone and in-person, communicate clearly, and be able to assist users with technical issues by talking to them in non-technical terms. The essential functions described herein cannot be eliminated from this role or performed by others.

Physical Demands : This role requires the following physical activity skills to successfully perform the essential functions of this job. Candidate must have the ability to sit for up to 8 hours in a day and full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces. Must be physically capable of lifting and carrying 50 pounds, use arms to reach and push / pull, use hands to write, pinch small cables, and type40 wpm minimum. Applicant must be able to communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person. Chosen candidate must pass our mandatory background check includingbut not limited toemployment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information.

Work Environment : Locations include light industrial and office environments, both at company office and at multiple customer locations throughout DFW. No additional travel requirements or overnight stays. Candidate must be able to drive themselves to company office and onsite to customer locations within Dallas-Fort Worth metroplex.This isnota remote position.Candidate must be available and ready to work 8 a.m. to 5 p.m., Monday through Friday, and available for occasional work after hours and on the weekend. All team members work 42 hours per week with 4 hours dedicated to continuing education. The essential functions described herein cannot be eliminated from this role or performed by others.

Benefits Package : Annual company benefits include 8 paid holidays, 15 days paid time off (more earned with tenure) and focus on continuing education. Expense reimbursements and monthly payroll paid via direct deposit. We offer team members health, vision, and dental insurance, plus Simple IRAwith company match up to 3%and a Health Savings Account. Technical team members receive mileage and cell phone stipends, company apparel, and continuing education budget for exams and materials.

For more information about TriQuest culture, please visithttps : / / triquesttech.com / careers. The essential functions described herein cannot be eliminated from this role or performed by others.