Customer Service Representative II

Job Description

Job Description

Position Overview

As a Customer Service Representative II – Sales Support, you will be a key partner in delivering exceptional service to customers and supporting the sales team. You’ll handle inquiries, assist with order-related issues, and ensure a smooth post-sale experience. This role requires strong communication skills, attention to detail, and a customer-first mindset to help drive satisfaction and loyalty.

Key Responsibilities

Customer Interaction :

Respond to inbound calls, emails, and chats from customers regarding product inquiries, order status, returns, and general support.

Sales Support :

Collaborate with sales representatives to assist with order processing, customer follow-ups, and resolving escalated issues.

Order Management :

Help customers with order placement, tracking, modifications, cancellations, and delivery updates.

Problem Resolution :

Investigate and resolve customer concerns related to products, services, or transactions in a timely and professional manner.

Product Knowledge :

Maintain a strong understanding of the company’s offerings to effectively answer questions and guide customers toward suitable solutions.

Customer Education :

Provide information on promotions, product features, and usage tips to enhance the customer experience.

CRM Documentation :

Accurately log all customer interactions, feedback, and resolutions in the CRM system.

Process Improvement :

Share customer insights and recurring issues with internal teams to help improve service delivery and product offerings.

Qualifications

High school diploma or equivalent (additional education or training in customer service or sales is a plus)

2 years of experience in customer service or sales support, preferably in a fast-paced environment

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Tech-savvy with proficiency in CRM systems and basic office software

Positive, empathetic, and solution-oriented approach

Ability to work flexible shifts, including weekends and holidays

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details : $19.00 to $22.00 per hour

Search managed by : Karla Hernandez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.