Member Services Representative

Job Description

Job Description

Job Title : Member Service Representative – District Office (Russell)

Department : Member Services

Reports To : Service Center Supervisor

Supervises : N / A

Purpose of Position :

Position will provide multi-faceted customer service support to include creating, coordinating, and processing service orders; responding to information requests and payment assistance to and on behalf of members in person, on the phone and online in a fast, efficient, and friendly manner.

Minimum Job Specifications :

These specifications are not intended to cover all aspects of the position as the scope and duties may change or be altered based on the business needs of the cooperative.

• Requires High School diploma or equivalent with a minimum of 3 years customer service experience; or Associate Degree in related field with 1-2 years of customer service experience.
• Requires the ability to work accurately with numbers and possess average or above math skills.
• Requires ability to navigate specialized member database, call system, and outage management software.
• Prefer experience in electric cooperative or utility industry.
• Requires working knowledge of general office procedures and must be proficient with use of computers and other office equipment.
• Requires excellent interpersonal, verbal, and written communication, organization, and planning skills.
• Bilingual (Spanish) abilities are preferred.
• Requires ability to use Microsoft Word, Excel, and Outlook.
• Requires the ability to satisfactorily pass a drug screen; and obtain and maintain a valid driver's license.

Job Posted by ApplicantPro