Operations Supervisor
Our team has developed a robust culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Supervisor is responsible for managing and overseeing the operations of the business unit; while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client. You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences. Transdev shares the client's commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority. Transdev is proud to offer :
- Competitive compensation package of minimum $68,640 maximum $89,440
- Benefits include : Vacation : minimum of two (2) weeks, Sick days : 5 days, Holidays : 6 days, Other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Key Responsibilities
Maintain Transdev's high standard of safety, inside and outside of the vehicleOperate with safety as the primary goalBe the deputy for technology by communicating courteously always with management, engineers, and the publicResponds to system emergencies; investigates and completes accident reports, incidents, and customer complaintsPublic / Customer facing management and leadership of hourly workforceField work and on the road operations with workforce are required to dispatch, respond, and troubleshootStrategic planning and forecasting to meet client demandsRemote workforce management, scheduling, and staffing to meet client requirementsResults driven and capable of translating TAS and client deliverables, KPI and metrics to daily performanceResponds to system emergencies; investigates and completes accident reports, incidents, and customer complaintsAssist team members with payroll, interpersonal issues, and career developmentCommunicate announcements to the team and lead debriefs with safety messages at the forefrontSupport the Client's operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholdersCoordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational / personnel problems as appropriate and offer ideas towards resolutionEnsures compliance throughout the division to global process standards and works on continuous improvement initiativesRespond to service problems and investigate and respond to unsafe location / situation reports make recommendations and / or change to resolve the unsafe situationDevelop and schedule program work plan in accordance with specifications in conjunction with the Client's staff; oversee daily operations and coordinates activities of program; determines prioritiesMaintain high degree of confidentiality of all informationApplication of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testingAll other duties as requiredRequired Education and Experience
High School Diploma or GEDBachelor's Degree from an accredited university preferred or 2 or more years Operations experience in leading teamsDegree in Engineering, Operations, or related field - preferredRequired Knowledge Skills and Abilities (KSAs)
Proficiency with using a touchscreen smartphone (Android preferred by not required)Ability to use a computer to generate reports and schedulesAbility to read, understand, and interpret system operating rules, regulations, policies, phases and routesGood written and oral communication skillsAbility to organize and perform work efficiently; strong attention to detailsAn awareness and willingness to use Operational Excellence tools and techniquesExcellent written and verbal communication skills; ability to communicate effectively to a large group of driversEnsure compliance throughout the site to global process standards and works on continuous improvement initiativesCoordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational / personnel problems as appropriate and offers ideas towards resolutionExperience with performance metrics and process improvementAbility to work for different managersProven track record of meeting or exceeding of department performance goalsDemonstrated problem solving skills and analytical skillsMust be able to work either early mornings, evenings, and / or weekends, flexible shift if neededMust be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environmentsPunctual, reliable, and team playerTravel up to 20% of the timeAvailable to be on call and responsive for 24 / 7 operationsPhysical Requirements
Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hearMust be able to withstand working outdoors in inclement weatherFrequently required to sitOccasionally required to climb or balance; stoop; kneel; crouch; or crawl and smellOccasionally required to lift up to 45 poundsMay work in extreme heat and cold, and in damp environment with moderate noiseRemaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computerPre-Employment Requirements
Must be 21 years oldAll Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screeningTransdev maintains a Drug Free Workplace and may require participation in a random drug screening programTransdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state lawTransdev will consider qualified applicants with criminal histories, consistent with legal requirementsEmployees must maintain an acceptable driving record suitable to being approved to drive as part of their regular dutiesAbility to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it's requiredIf based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCISTransdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local law. The job duties, responsibilities, skills, and requirements listed in this job description are representative only and not an exhaustive list that an employee may be required to perform. Transdev reserves the right to revise this job description at any time.
