System Administrator

Security Sensitive Position? :

Yes

Hours of Work :

8 : 00 AM - 5 : 00 PM M-F

Posting Number : TSU203551

Official TSU Title : System Administrator

Grant Title : N / A

Job Description Summary / TWC Summary :

We are looking for an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our ServiceNow platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals.

Essential Duties Summary :

• Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance.
• Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas.
• Translate business requirements into technical solutions using structured analysis and design methodologies.
• Analyze, design, and integrate COTS and custom-developed software to meet operational needs.
• Monitor system performance, troubleshoot issues, and provide timely resolutions.
• Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements.
• Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives.
• Provide end-user training, documentation, and ongoing support.
• Support HUD OIG IT governance, compliance, and security requirements.

% FTE : 1.0

Hiring Range :

$64,197.37 - $81,851.64

Education :

Bachelor’s degree in computer science, information technology, computer information systems, or a similar field, or equivalent years of experience.

Required Licensing / Certification :

ServiceNow Certified System Administrator

Knowledge, Skills, and Abilities :

Knowledge of :

Skills :

Ability to :

Work Experience :

Required Experience :

Preferred Experience :

Working / Environmental Conditions :

UA EEO Statement :

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date : 11 / 03 / 2025

Open Until Filled (overrides close field) :

No

Special Instructions to Applicants :

Open to all applicants.