Audio-Visual (AV) & Facilities Support Specialist
Location : Charlotte, NC (Onsite – Ballantyne / South Charlotte area)
Schedule : Monday – Friday | 8 : 00 AM – 5 : 00 PM EST (1-hour lunch)
Type : Contract-to-Hire (3–6 months contract with potential for full-time hire)
Position Overview :
We are seeking a hands-on, technically adept AV & Facilities Support Specialist to join our tight-knit Facilities team in Charlotte, NC. This role is ideal for someone who enjoys working with AV technology and is also comfortable supporting a range of office equipment and facilities-related tasks. Approximately 50-60% of this role will focus on audio-visual support , with the remainder involving general office and equipment troubleshooting.
Key Responsibilities :
- Serve as the primary point of contact for all AV systems and rooms on-site, including oversight of 3 large conference rooms with varying technologies and multiple smaller meeting rooms.
- Ensure all AV equipment is up to date, fully functional, and prepared in advance of meetings, especially on high-volume days.
- Proactively set up rooms and test equipment , sometimes before 8 AM, depending on meeting schedules.
- Provide as-needed triage and troubleshooting for AV issues, both live and pre-meeting.
- Support and maintain non-AV office equipment such as printers, postage machines, and ice machines.
- Collaborate with the Facilities team to support day-to-day operations and maintain a professional and functional office environment.
Qualifications :
2+ years of hands-on experience supporting and troubleshooting AV systems and technologies.Strong technical understanding of AV hardware / software systems – experience with platforms such as Poly Lens and Microsoft Teams technologies is preferred.Ability to diagnose and resolve AV and general office equipment issues independently.Comfortable with learning and adapting to new technologies and equipment.A problem-solver with a proactive, flexible, and team-oriented mindset.Ability to prioritize and manage time effectively in a dynamic office setting.Bachelor’s degree and / or AV technical certifications are preferred, but not required.