Support Agent
The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.
What you'll be responsible for :
- Respond and solve the needs of our users through ticketing packages
- Achieve the objectives set by your team based on the operation
- Report immediate and prioritized needs of our users
- Fulfill a working day
- Attend team meetings
Experience, skills & stack required :
Experience in customer support with technology programsAvailability of scheduleHave computer equipment and stable internet accessDemonstrated analytical, empathic skills and teamworkCuriosity and proactiveFamiliarity with cryptocurrencyEnglish speakerApplication Instructions :
Please apply only if you are from Latin America or the following countries :
Sri LankaVietnamWAEMU countries (Benin, Burkina Faso, Cte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)Tanzania