Commercial Excellence - Solution Operationalization Manager

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

This position is responsible for the operationalization of new solutions, and focuses on transitioning new solutions into standard, deployable operations by refining commercial offerings, managing the development of new features toward standard procedures, and enabling the business to adopt new technologies and solutions efficiently, while providing stakeholder feedback to ensure innovation and operational effectiveness.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Define and lead the process to transition the new solutions from concept to standard operations. Ensure the development and proper archival of supporting documentation to serve as a guide for future deployment of solution.
• Establish a governance process for any changes or updates to the solution standard set. Serve as the point of contact for updates and provide training / communications to all stakeholders on changes, their reasons, and impacts to the organization and clients
• Support comprehensive program delivery activities such as developing operations manuals, marketing and communication plans, developing program delivery guidelines (e.g. KPIs), and program transition criteria to local program teams. This may include building additional artifacts or supporting specific program activities that are necessary to document the solution.
• Prepare effective communications (e.g., memos, presentations, analysis) to support program policy changes, critical management decisions, corrective actions, or other key decisions.
• Maintain communication with delivery, solutions and commercial excellence stakeholders, escalating key issues in a timely manner to garner support, bringing insights, guidance and / or resources back to the program team as appropriate.
• As part of the commercial excellence team this role will be the primary point of contact to support bid operations with insight to as-deployed solutions (staffing models, efficacy, etc) , and will be a key resource for bid teams when understanding what portion of the proposed solution is new vs standard .
• Keep abreast of industry progress, including energy policy, new program models, technologies, and approaches that can be adapted to Franklin Energy's solutions.

Position Requirements

Education and Experience

Required Skills, Knowledge and Abilities

Licenses & Certifications

Travel Requirements

Note : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer