Customer Success Coordinator

A company is looking for a Customer Success Coordinator.

Key Responsibilities

Support new client implementations and provide post-implementation support

Provide customer support via email and phone, acting as a knowledge expert for the platform

Manage customer interactions using Salesforce.com and ChurnZero, and host training sessions for customers

Required Qualifications

1-2 years of professional experience in customer service, client relations, or account management

Ability to work independently and in a team environment

Experience managing both long-term projects and short-term tasks

Detail-oriented with a high level of urgency in resolving customer issues

Familiarity with Google Workspace; experience with Salesforce.com and ChurnZero is a plus