Program Manager in Jerome A. Chazen Institute for Global Business

Program Manager

Employer Name : Columbia University

Job Type : Officer of Administration

Bargaining Unit : Regular / Temporary : Regular

End Date if Temporary : Not Specified

Hours Per Week : 35

Standard Work Schedule : Not Specified

Building : Not Specified

Salary Range : $68,000 - $74,000

Position Summary : Reporting to the Executive Director, the Program Manager supports the Visiting Scholars Program, the Incoming MBA Exchange Program, and the Global Travel Programs, contributing to the development and coordination of these initiatives. The Program Manager assists with various events and projects as assigned, demonstrating flexibility and a strong capacity for multitasking to meet the Institute's evolving needs.

About Columbia Business School : For over a century, Columbia Business School (CBS) has helped develop leaders and builders of enterprises who drive value for their stakeholders and society at large through our MBA, MS, PhD, and Executive Education programs. We are equally committed to cultivating new scholars and teachers and to creating and disseminating pathbreaking knowledge, concepts, and tools that advance the understanding and practice of management through our faculty research and PhD programs. Our vision is simple : to develop ideas and leaders that transform the world, from the very center of business. Our ever-evolving curriculum, featuring pioneering courses, STEM certification, and immersive experiential learning, prepares students to excel in key areas such as digital transformation, entrepreneurship, innovation, twenty-first-century finance, the intersection of business and society, and climate and sustainability. The CBS administration enables CBSs educational and scholarly mission through strategic and operational guidance and support, optimizing School resources through well-designed, transparent processes with a culture of respect for all.

Responsibilities

Program & Events Management

Supports the administration of the Visiting Scholars Program under the direction of senior team members, coordinating application intake, compliance submissions, event logistics, and participant communications to ensure an organized and service-oriented experience.

Administers the Student Exchange Program in collaboration with senior staff, facilitating onboarding, orientation, and engagement activities for incoming and outgoing participants and ensuring consistency across partner schools.

Assists in the planning and execution of the Chazen Global Travel Programs, collaborating with student leaders and faculty to ensure successful coordination of each program.

Tracks and oversees travel program logistics and documentation, including payments, waivers, housing, evaluations, and travel registration systems.

Maintains accurate student and program data across databases and CRM systems, supporting travel registration, waivers, evaluations, and survey tracking in coordination with senior staff.

Communications & Stakeholder Engagement

Drafts and sends communications to students, including welcome emails and updated admissions letters, providing essential information about travel, visa, immunization, and academic requirements.

Serves as the primary point of contact for incoming exchange students, managing the ?Incoming Exchange? inbox and directing inquiries to appropriate CBS resources.

Coordinates with internal departments such as Student Affairs, Records and Registration, ISSO, Human Resources, and Student Health to ensure smooth communications and accurate information sharing.

Updates orientation materials, factsheets, marketing materials, and program presentations.

Assists with website updates, announcements, and creation of marketing materials, info-session invitations, and other related content.

Prepares and distributes end-of-year communications to students and partner schools.

Operational & Administrative Support

Assists with the financial operations for travel and program activities, including payments, reimbursements, and expense reconciliation, ensuring compliance with University policies and accurate reporting in coordination with the Financial Planning Office and related departments.

Provides daily administrative support to the Chazen Institute team, including scheduling, document management, and correspondence preparation.

Coordinates logistics for meetings, tracks task progress, and ensures project timelines are met.

Liaises with internal offices to maintain efficient workflows and ensure program compliance with University policies.

Supports the maintenance of shared files, student and scholar information, and the Canvas page with updated resources, announcements, and program materials.

Assists with onboarding, documentation, and resource organization for student assistants and temporary staff as needed.

Other Duties

Works with the Institutes senior leadership in their various functions; contributes to special projects as assigned and shares in the responsibilities of other staff members as a flexible team player. Performs related work as required.

Minimum Qualifications

Bachelors degree required. Minimum 2-4 years of related experience is required. The incumbent must be a proven team player, able to work cooperatively in small groups as well as independently with changing priorities and multiple responsibilities. Must be proactive with excellent organizational and communication skills, acute attention to detail, and computer literate. Must exercise tact and discretion when interacting with international faculty, administrators, leaders in academia, business, and with students. Cultural sensitivity required. Demonstrated passion for global education, cross-cultural exchange, and supporting international student experiences. Strong organizational skills with the ability to manage multiple priorities, timelines, and stakeholders with accuracy and attention to detail. Excellent communication and interpersonal skills; responsive, proactive, and student-centered in approach. Experience supporting or coordinating student engagement initiatives, orientation programs, or intercultural learning activities. Creative thinker with a track record of contributing new ideas or process improvements in a team or program setting. Cultural competency and the ability to work effectively with diverse populations, including students, faculty, and institutional partners across different backgrounds and cultures. Familiarity with international student programs, academic mobility, or global partnerships in a higher education context. Comfortable using databases, student information systems, and digital tools to manage communication and logistics. Experience working collaboratively across departments such as academic advising, student affairs, admissions, and global engagement.

Preferred Qualifications

Candidates should have an interest in higher education and cultural immersion. Knowledge of website maintenance is a plus.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.