Overview
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Job Description
What makes this role important at Ipsos?
The Chief Client Director (CCD) operates at a global level, leading the overall relationship with Ipsos Global Partnering (IGP) and Growth Booster (GB) clients.
- Senior, high-profile and strategic roles within Ipsos, bringing clients into the heart of our business
- Bringing the best of Ipsos’ services to deliver against clients\' needs with impact
- Trusted partners primarily responsible for driving sustainable, profitable growth
- Global client lens, commercial leaders who influence teams, are dedicated to a select IGP and / or GB client and have +1 assignment at the global level (e.g. SL ambassador, sector champion)
What You Can Expect To Be Doing
Drive Client Impact
Define, measure and capture how clients are using the insight we provide and the impact on their business. Share Client Impact Stories to inspire teams and clientsSupport teams to create value through impactful deliverables that drive client action by regularly sharing Client Impact Stories to inspire teams to ask clients deeper questions on activation and resulting business impactClient Centricity and Strong Relationships
Voice of the client (externally & internally), best of Ipsos to clientsBe predictive of client needs by being the eyes and ears of Ipsos with clients, competitors, sectors and market dynamicsRepresent Ipsos at client & Industry events with thought leadershipBe well networked and constantly scan for competitive intelligenceCollaborate with Service Lines as a CCD through the Ambassador program and as CCO through the market SL leaders to drive client voice and market needsCreation of Client Community within Ipsos
Influencing, inspiring, leading and attracting the BEST people to work on clients by creating an engaged community to work on clients and support client and market action plansCCD : works across markets and SLsTalent Multipliers
CCD and CCOs to work together to develop talent for the CO at global and market / local levelsProvide constructive feedback global-to-local and local-to-global to help develop / coach local talent and provide talent pipeline for global and local CO roles, including potential future CCDsCCD : provides feedback and develop local talent, plus pipeline of future CCDsCommercial Centricity and Business Acumen
Strategic Account Management
Understand clients’ business, structure, culture and strategyCreate trusted relationships and understand personal motivationsIdentify client stakeholders, map budgets and generate leads, create connections across a wide selection of stakeholders including outside CMI and with C-SuiteUnderstand and adapt to clients’ motivations and pressures and have meaningful business conversations at senior levelCreate Joint Business Plans with clients reviewing partnership goals and measuring successShare best practices with clients and peers (e.g. account review documents, team meetings, client newsletters)Commercial Role Models & Client First Player-Coaches
Be a role model in client interactions, coach teams on best practices, and act as an ambassador for CF within IpsosDemonstrate exemplary client understanding and proactive engagement in every client interactionDeliver with impact through concise reports and clear presentations that support commercial decision-makingIdentify and mitigate risks to key programs and maintain a live list of critical retain programs with quarterly Retain PlansIdentify and pursue business development opportunities with both new and existing clientsUse the Pitch to Win approach on must-win opportunities and create a Proposal on a Page for every opportunityDevelop and share Client Impact StoriesAccountable for Budget
Agree on strategic priorities / actions and tactics to optimise client portfoliosOptimize client portfolios between CCO, CCD and Country Managers, ensuring coverage of large budgets and growth potentialCCD : accountable for global IGP / GB client budget and building the client strategic account plan in partnership with country teamsWhat Success In This Role Looks Like
Revenue targets achievedAccount plans created and used as a growth roadmapClient feedback scores above Ipsos averageImprovement in the client impact score globallyPositive feedback on impact from the wider businessThis might be the job for you if you have :
15+ years’ experience, including demonstrable :
Long-term client relationship managementBusiness managementCommercial leadership, including financial and pricing acumenLeadership through influenceTech industry knowledge / expertiseThe Ability To
Work in an international environmentNavigate a highly matrixed organisationLead and collaborate with senior expertsDrive change with a multi-disciplinary teamAdapt to changeWhilst not expected to be an expert, a demonstrable track record in related research and / or strategy disciplines is valued.
EEO Statements
In accordance with NY / CO / CA / WA law, the estimated base salary range for this role is $225,000 to $265,000. Final base salary will be determined based on non-discriminatory factors including location, work experience, skills, knowledge, education and / or certifications.
What’s In It For You
At Ipsos you’ll find opportunities for career development, a comprehensive benefits package, flexible workplace policy, and a collaborative culture. Visit Why Work at Ipsos | US for more information.
Commitment to Diversity
Ipsos is committed to building an inclusive culture that values individuality and diverse perspectives. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected class.
About Us
Ipsos is one of the world’s largest research companies with 90 markets and over 75 data-driven solutions. We help clients solve problems by delivering research, data, and insights. We are proud to have received Great Place to Work Certification in 2022 & 2023.
About The Team
The Client Organization seeks to bring the best of Ipsos’ solutions to clients and be the voice of the client inside Ipsos. The CO builds long-term client relationships by understanding business context and priorities, and identifying buying points for Ipsos’ services.
Seniority level
ExecutiveEmployment type
Full-timeJob function
Sales and Business DevelopmentIndustries : Market ResearchNote : This description has been cleaned for readability and retains core responsibilities and requirements.
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