MUSCP - Medical Office Assistant - Clements Ferry Medical Pavillion

MUSCP - Medical Office Assistant - Clements Ferry Medical Pavillion

Charleston, South Carolina

To provide constant and efficient operations of a large multispecialty physician medical office. Duties to include patient registration, scheduling, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in / out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Obtain and update demographic and insurance information for all patients.

Meet standard productivity metrics while performing the pre-registration and registration process.

Complete all regulatory and compliance related forms for the visit.

Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.

Demonstrate commitment to positive patient and family experiences and excellence in customer service.

High School diploma or equivalent education required. One year of customer service experience. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands / wrists / elbows and shoulders, reach in all directions. Maintain 20 / 40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and / or carry objects weighing 20 lbs (+ / -) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined / cramped spaces.