Technician Standard III - PC Provisioning Coordinator

Position Summary :

Title : Technician Standard III - PC Provisioning Coordinator

Duration : 3 Months - Long Term extensions

Location : Washington, DC 20433 (100% onsite)

Job overview :

The PC Provisioning Analyst ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. The incumbent will be responsible for imaging, QA and Provisioning of all PC devices in addition to remote assistance to CLIENT staff to enable Day 1 Provisioning of devices dispatched by the PC Provisioning team.

Essential Job Functions :

• Unbox, image, box and provision PC devices to all CLIENT staff
• Assign ServiceNow requests and all related tasks to Analysts in the team. Maintain agreed upon SLA and OKR for all assigned work and work to maintain exemplary work ethic in the team
• Schedule appointments with CLIENT staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
• Ensure Service Level Agreement is maintained on a daily basis
• Scan all received equipment, imaging computers with a CLIENT standard image, delivery and setup of PC request
• Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
• Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the CLIENT
• Confirm accuracy of all asset management related systems including physical inventories
• Follow established and tested process and procedures provided by the CLIENT Team Lead
• Validate Provisioning through defined quality assurance procedures
• Ensure work environment is maintained (clean, organized, and safe)
• Provide weekly statistics to CLIENT Team Lead on a regular basis, or on demand
• Troubleshoot PC Operating System and Hardware issues as needed

Educational Qualifications and Experience :

Required Skills / Abilities :

Desired Skills / Abilities : ServiceNow

EEO :

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."