Loan Services Representative II

Job Description

Job Description

The Loan Services Representative is responsible for payment of items escrowed for mortgage customers; verifying payment of real estate taxes for those accounts that do not escrow; processing of daily mail payments; verifying that new loan information input to the core is accurate; scanning and indexing loan files to the document imaging system. Handling customer phone calls to answer questions, resolve problems, etc.

GENERAL DUTIES AND RESPONSIBILITIES :

• Daily processing of mail payments.
• Verify new loan input by other Loan Services employees.
• Monitor and disburse taxes, homeowners and PMI insurance for escrow accounts. Update records on the core system.
• Monitor non-escrow customer accounts for proof of tax payments.
• Scan and index loan files. Verify imaged file is accurately scanned. Sort loan documentation to be retained in file.
• Process incoming electronic payments and wires for customers.
• Track required insurance coverage on loan collateral. Force-place insurance and collect payment when proof of coverage cannot be obtained. Bill customer, assess fee or set up escrow accounts as needed for force-placed insurance policies.
• Compute and process Consumer, Commercial, and Mortgage loan pay-offs. Research to determine legal fees, proper fees to release liens, and if collateral should continue to be held for another QNB loan.
• Complete paid loan documentation process, including preparation of satisfaction pieces and financing statement terminations, process Release of Mortgage documentation, forward paid documentation to customers, monitor commercial and consumer lines to verify restriction of lines prior to the satisfaction of collateral.
• Serve as telephone contact for Loan Services. Research and solve customer requests including inquiries for proper re-application of payments, Pre-paying loan accounts, change in automatic payment cycles, explaining statement items, all other systems related questions.
• Liaison for consumer loan life, accident, and health insurance claims for borrowers. Reconciling and remitting of new premiums and refunds.
• Perform various maintenance functions on the core system including input of recording information for consumer and mortgage loans and proper credit bureau codes for closed lines.
• Verify loan satisfaction fees paid and reconcile related general ledger account.
• Research and respond to credit bureau disputes via E-Oscar web-based technology.
• Complete assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
• Assume other job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION :

PREFERRED TRAINING, EXPERIENCE AND EDUCATION :