Scheduling & Dispatch Coordinator
PrideNowHampton Bays, NY, US1 day ago
Job type
- Full-time
Job descriptionDevelop, manage, and allocate resources, equipment, and materials required for service and maintenance visits. Collaborate closely with the warehouse and field teams to optimize routes and maximize technician productivity. Continuously improve schedules to minimize travel time and avoid unnecessary service interruptions or “wasted trips.” Handle emergency service requests promptly, efficiently reassigning technicians as needed. Review and ensure all work orders are completed accurately and follow-ups are scheduled when required. Create and refine scheduling procedures utilizing company software platforms Maintain up-to-date client profiles in software, including key details such as gate codes, autofill locations, and technician assignments. Generate reports on schedules, technician performance, and service or repair completion rates across divisions. Prepare weekly overtime summaries and detailed reports to support management oversight. High school diploma or GED required. 2–3 years of related experience in scheduling, dispatching, or operations coordination. Previous experience in the luxury pool industry strongly preferred. Strong organizational and multitasking abilities. Excellent communication and customer service skills. Proficiency in scheduling or dispatch software and Microsoft Office Suite.
Job Description
We are looking for a highly organized and detail-oriented Scheduler / Dispatcher to join our client's growing high-end pool service and maintenance company. This position plays a vital role in coordinating service and maintenance appointments for our exclusive clientele. The ideal candidate will have strong communication skills, be proficient in scheduling software, and possess a good understanding of pool maintenance operations.
Pay Rate : $24 / hr.
1st Shift Hours
Full Time Benefits
Key Responsibilities :
Team Coordination
- Lead, mentor, and motivate a team of service technicians, ensuring professionalism and adherence to company standards.
- Coordinate with field technicians, team leads, and internal staff to assign service, maintenance, delivery, and repair visits based on location, expertise, and availability.
Schedule Optimization
Documentation & Software Management
Reporting
Qualifications & Skills
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Dispatch Coordinator • Hampton Bays, NY, US
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