Manager, Western Hemisphere IT Service Delivery

It Service Delivery Manager

At H&P, our people are our strength. Since 1920, Helmerich and Payne has been the industry's most trusted partner in drilling productivity and reliability. As the world changes, so does our approach. We are changing the landscape of drilling by using cutting-edge rig technologies and drilling solutions to build upon a century of success, all while continuing to deliver better outcomes for our customers.

At H&P, our people are our strength. We strive to continually lead with our Core Values that enable employees to develop on their H&P Journey. We believe that doing the right thing means creating a more diverse, equitable, and inclusive workplace that empowers our people to bring their authentic selves to work every day.

Some companies offer career paths. We offer a Journey of a Lifetime. Let's go far, together.

Location : Tulsa, OK

Work Type : Hybrid

We are seeking a strategic and results-driven IT Service Delivery Manager to lead IT Service Delivery across the Americas. This role is responsible for ensuring consistent, high-quality, and efficient IT support across regional teamsincluding front-line Service Desk, Technical Support Services, in-country IT support, and the overall end-user experience.

As a key member of the global IT leadership team, you will drive service standardization across the Western Hemisphere, align delivery models globally with Eastern Hemisphere counterparts, and establish a unified 24 / 7 support team to enable and support our global workforce. You will also be responsible for setting performance goals, tracking KPIs, and fostering strong relationships with business stakeholders to ensure IT services meet evolving business needs.

What You Will Do

End-to-End Regional IT Service Delivery

• Lead the end-to-end delivery of IT services across North, Central, and South America.
• Ensure consistent processes and high-quality support in :
• Front-line IT Support (Service Desk)
• Technical Support Services (end-user computing lifecycle, asset management, OS maintenance, software deployments, A / V experience, white-glove support)
• In-country IT support teams across the Americas
• Overall IT support responsiveness and end-user experience

Standardization Across the Americas

Global Alignment of IT Services

Global 24 / 7 Service Desk Experience

Performance Management & KPI Development

Stakeholder Engagement & Communication

Team Leadership & Development

Key Outcomes

What You Need

What We Offer

At H&P, our commitment to our people is at the forefront, and that includes benefits that provide employees a sense of health and financial security. We know that life continues outside of employment and actively caring of our people is our priority.

Thank you for your interest in joining our team!