Accounts Receivable Specialist
Reporting to the Accounts Receivable Manager, this position manages customer accounts, processes customer payments, oversees collections and deductions, while supporting accurate and timely financial reporting.
Responsibilities :
- Handle daily deposits and process credit card payments
- Manage collections on delinquent accounts
- Monitor customer invoices across various billing processes (EDI, direct import, customer portals) and communicate any issues
- Work directly with customers regarding billing discrepancies and questions
- Escalate delinquent accounts and program discrepancies to management
- Prepare and review monthly statements for assigned portfolio
- Process customer deductions (rebates, indirect deviations, promotions, defectives) accurately
- Validate and process customer credits, including returns and delivery discrepancies
- Partner with sales administration and customer service to resolve deduction issues
- Provide internal usage reports of promotional programs, as needed
- Support the team with ad hoc reports and special requests
- Contribute to monthly reporting and provide support for month-end requirements
Required Skills / Experience :
High school diploma paired with an accounting certificate or diplomaMinimum 5 years of high-volume Accounts Receivable experienceStrong customer service mindset and ability to work well in a teamProfessional and discreet mannerExcellent attention to detail and accuracyDeadline-oriented, particularly for period-end dutiesEager to learn and grow skillsProficient in Microsoft ExcelExperience with NetSuite software is an asset