Customer Success Coordinator - Commercial Accounts

Responsible for the day to day management of PODS National and Regional Commercial Customer accounts. As a sales partner and integral support system to the National and Regional Account Sales reps, they are responsible for the day to day management of PODS' largest revenue producing accounts. In addition to managing order logistics, integration of third party services, review and approve all invoicing / statements, prospect for new sales opportunities, negotiating with field management to ensure VIP treatment, this position conducts and / or participate in phone and onsite customer account reviews. Constantly promoting or selling company products or services to their assigned commercial accounts. Utilizes an in-depth knowledge of products and customer needs to generate sales and exceed client expectations while adhering to company policy and operational requirements.

Essential Duties and Responsibilities

The role demands a highly strategic and analytical thinker, capable of navigating complex situations and driving significant value from top revenue-generating customer portfolios. This salaried, exempt position encompasses a broad range of responsibilities, requiring exceptional problem-solving skills and the ability to manage a rigorous workload, particularly with our seasonal commercial clients.

• Strategic Account Management and Service Delivery : Serve as the primary point of coordination for all customer interactions from the initial service request to the final container pickup, employing both inbound and outbound communication strategies. This includes comprehensive account sales and

service management, where you will act as the key liaison for logistics, Department of Transportation (DOT) compliance, city permitting, bulk scheduling, billing, reporting, rebate tracking, and more.

This position requires a commitment to excellence, flexibility in handling various tasks and duties, and the readiness to step in and support different areas as needed to ensure the smooth operation and growth of our business.

JOB QUALIFICATIONS : Education & Experience Requirements