Information Technology Technician I

Job Description

Job Description

JOB TITLE : IT TECHNICIAN

DEPARTMENT : IT

REPORTS TO : IT MANAGER

CLASSIFICATION : NON-EXEMPT

LOCATION : HOLLYWOOD, MD

STATUS : FULL TIME

JOB SUMMARY :

We are seeking a motivated and detail-oriented IT Specialist to join our team. This entry-level role is ideal for someone looking to grow their career in IT while supporting day-to-day operations and assisting the IT Manager. The successful candidate will provide technical support for workstation setup, maintenance, and troubleshooting across the organization

DUTIES / RESPONSIBILITIES :

• Assist with the setup, configuration, and deployment of workstations, laptops, and peripheral devices.
• Provide first-level technical support to end users, resolving hardware, software, and connectivity issues.
• Troubleshoot and escalate complex issues to the IT Manager or appropriate support channels.
• Maintain inventory of IT equipment and ensure proper documentation of assets.
• Support onboarding and offboarding processes by preparing and recovering IT equipment.
• Perform routine maintenance tasks such as software updates, antivirus checks, and system backups.
• Collaborate with the IT Manager on infrastructure projects and system upgrades.
• Ensure compliance with company IT policies and security protocols.
• Provide support for conference room technology and remote access tools.
• Perform other duties as are necessary and / or required.

REQUIRED QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

PHYSICAL REQUIREMENTS :