Guest Communication / Reservations Specialist Job at Four Seasons Hotels and Resor

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

Join a diverse and talented team in Boston We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The Role Are you excited about acting as a main voice of the hotel and proving exceptional quality service to the hotel guest? The Guest Communication Specialist doesn’t just speak with the guest, as an ambassador of the Hotel they play an essential part in ensuring each stay is flawless. Four Seasons Hotel Boston is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into daily correspondence with colleagues and guests.

The Guest Communication Specialist will be responsible for greeting and interacting with current and future guests to facilitate arrival details and on-property requests. You will ensure that guest needs are communicated properly to the appropriate department, following up to make sure that requests have been handled, and guest inquiries about hotel services, facilities, and hours of operation are responded to in a timely manner. You will manage a large amount of phone calls and chat messages and will be able to maintain a warm and friendly demeanor at all times. The potential candidate must be able to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.

Candidates must have valid work authorization for the U.S.

What to Expect from Your Work Experience Top of market pay.

Free medical and dental insurance for you and your eligible dependents.

Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.

Complimentary room nights program to experience other Four Seasons Hotels and Resorts.

Complimentary meals at our employee cafeteria.

401k participation with company matching program.

Complimentary life insurance.

Vacation and paid sick time off.

And much more!

Learn more about our property and what it is like to work at Four Seasons by visiting the following resources : http : / / www.fourseasons.com / boston http : / / www.facebook.com / FourSeasonsHotelBoston https : / / www.twitter.com / FSBoston http : / / jobs.fourseasons.com https : / / www.linkedin.com / company / four-seasons-hotels-and-resorts https : / / www.facebook.com / FourSeasonsJobs https : / / twitter.com / FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster, please visit https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf.

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