Omega Solutions Inc. is hiring : Technical Writer in Raleigh

Overview

Raleigh, NC

The IT Trainer / Technical Writer is tasked with documentation of training materials in support of the DIT transition to ServiceNow and the procedural documentation of Standard Pre-Approved Changes (SPACs). The IT Trainer / Technical Writer will help facilitate the collection of all training requirements and ensure that they can be transitioned to the DIT Learning Management System (LMS). The IT Trainer / Technical Writer will also track and report on the status of training and procedural documentation to all appropriate business stakeholders. In support of these activities, the IT Trainer / Technical Writer will need to coordinate with multiple service teams from the various areas of the agency to provide training, review documentation, distribute information and resolve questions.

Core Job Functions

• Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.
• Understanding of ServiceNow ITIL platform
• Understanding of technical documentation requirements for Hosting, Network, Enterprise Applications, etc.
• Understanding Learning Management Systems (LMS)
• Prepare recorded training to be stored on the LMS.
• Prepare training and documentation for reviews with business stakeholders.
• Operate office machinery (i.e., computer, copy machine, fax machine).
• Perform miscellaneous data entry and document preparation in support of other departments.
• Perform other related duties as assigned.
• Adhere to company standards and maintains compliance with all policies and procedures.

IT Trainer / Technical Writer Requirements and Qualifications

License(s) & Certifications

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