Customer Service Specialist

A company is looking for a Customer Service Representative to manage billing issues and customer complaints.

Key Responsibilities

Investigate, analyze, and resolve consumer and commercial billing issues

Negotiate and authorize billing settlements within established limits

Document and report on customer complaints and resolutions

Required Qualifications

Experience in customer service or billing support

Ability to work remotely and manage time effectively

Familiarity with billing systems and processes

High school diploma or equivalent; further education preferred

Availability to work from 11 AM to 8 PM CST