Host / Hostess - Seasonal

Job Description

Job Description

PART-TIME or FULL-TIME | SEASONAL

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

The Host / Hostess coordinates dining reservations and activities to waitstaff to provide fast and courteous service to patrons. This position is the first to interact with guests and possesses a friendly, personable, information and professional demeanor while performing the following essential duties and responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Schedules dining reservations and arranges parties or special events for dinner.
• Welcomes guests with a friendly, professional and energetic attitude. Escorts guests to tables with menus.
• Answers phone calls in a timely and courteous manner, gives basic information on reservations, availability, restaurant hours and services.
• Keeps track of waitlist and open tables and accurately quotes wait times to guests.
• Assigns tables to guests depending on party size and server availability and seats guests in a timely manner.
• Answers guest inquiries regarding the menu and recommends items. Follows allergy policies.
• Takes drink orders, if necessary, and certified by the Vermont Department of Liquor Control.
• Observes and assists in preparing unoccupied tables for guests by wiping surface tops, removing debris and ensure seats and floors are clean around the table. Assists in resetting tables.
• Assists with wait staff side work and opening and closing duties.
• Keeps podium in a neat and orderly fashion.
• Takes to-go orders accurately, recording guest name and contact number. Record the order in the POS, pack prepared take-out orders and delivers to guest. Helps take food to guests tables as needed.
• Reports any guest complaints directly to supervisor or manager immediately.

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands / requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.

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