ServiceNow Developer

Salary : $128,960 - 145,600 per year

Requirements :

• Bachelors degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent experience.
• 4 to 8 years of relevant professional experience (2 to 6 years with a Master’s degree) or additional experience in place of a degree.
• Over 5 years of experience in ServiceNow development.
• Proficiency with ServiceNow APIs for custom solutions and integration.
• Familiarity with Performance Analytics.
• Experience in Service Portal development.
• Knowledge of Flow Designer and ServiceNow upgrades and release management.
• Strong customer service skills and a proven ability to independently solve problems.
• Capacity to handle multiple tasks and priorities in a dynamic environment.
• Excellent communication and documentation capabilities.
• Willingness to learn, adapt, and apply mentoring insights.
• Experience in Agile / Scrum environments.
• Must be a U.S. Citizen residing in the United States.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Responsibilities :

Develop, configure, enhance, and manage ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Customer Service Management (CSM).

Design and build Service Catalog and Service Portal components.

Create and maintain Forms, Workflows, UI Policies, Business Rules, Script Includes, Groups, Roles, ACLs, and Views.

Generate and optimize Dashboards, Performance Analytics metrics, and scheduled reporting functions.

Architect and upkeep CMDB structures, reconciliation rules, and data models specific to cloud environments.

Integrate data from cloud providers, such as AWS and Azure, ensuring a unified and accurate CMDB.

Develop integrations with various data sources, focusing on data quality and normalization.

Craft high-quality Service Portals, widgets, and custom UI components using AngularJS and ServiceNow APIs.

Implement automated workflows for request fulfillment, case intake, and customer self-service experiences.

Utilize Flow Designer, IntegrationHub, and Scripted REST APIs for workflow automation.

Streamline multi-system tasks and align platform functionality with cloud operational workflows and DevOps practices.

Support platform upgrades, patching efforts, and ongoing improvements.

Adhere to Knox Systems development standards, Configuration Management policies, and Agile methodologies.

Troubleshoot and resolve platform issues and integration challenges.

Collaborate closely with engineers, analysts, project managers, and senior technical staff in an Agile framework.

Provide clear technical guidance to clients and upper management.

Communicate technical concepts in a manner understandable to non-technical stakeholders.

Mentor junior developers and collaborate with senior ServiceNow subject matter experts.

Technologies :

AWS

Architect

Azure

Cloud

CMDB

DevOps

Flow

Support

REST

ServiceNow

UX UI Design

ITSM

More :

At Knox Systems, we specialize in empowering SaaS providers serving U.S. Government customers by delivering secure, modern, and compliance-ready cloud services. As a dedicated CSP / MSP for government-focused SaaS organizations, we assist our partners in achieving operational excellence, adhering to federal requirements, and providing top-notch digital experiences to their government end users. We are looking to expand our ServiceNow practice and are eager to welcome a ServiceNow Developer / System Administrator to our team. This role offers a hybrid work arrangement in Woburn, MA, and begins as a 6-month contract with the strong possibility of transitioning into a permanent position based on performance and organizational needs.

last updated 5 week of 2026