Client Support Manager - Home Improvement

Client Support Manager - Home Improvement

Roseville, CA - HQ

The Client Support Manager, Home Improvement works with our clients to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly".

Essential Job Duties & Responsibilities :

• Provide our customers with world-class customer service
• Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects
• Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions
• Help resolve any questions or concerns our existing customers may have
• Develop a comprehensive knowledge of GoodLeap products and attributes
• Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
• Conducting monthly partner due diligence checks regarding Home Improvement Projects
• Ability to analyze data and spot trends
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Provide timely and effective support to clients via email, phone, and chat
• Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships

Required Skills, Knowledge & Abilities :

Compensation : $24.04 / hr

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position / department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!