IT Help Desk Technician

8am - 5pm on site

We are looking for a temporary to support our IT Department onsite in Erlanger with occasional travel to the Cincinnati site. 150 users and experince with a ticketing system a plus. This could develop into a full-time position for the right candidate.

Our Aerospace company is seeking a motivated and detail-oriented IT Technician to provide both on-site and remote technical support across our manufacturing facilities. This position offers hands-on experience in IT infrastructure, system maintenance, and end-user support within a fast-paced production environment. The ideal candidate will help ensure reliable system performance that directly supports day-to-day manufacturing and business operations.

Key Responsibilities :

• Technical Support : Provide on-site and remote assistance to users; troubleshoot hardware, software, and network issues to minimize production downtime.
• System Maintenance : Install, configure, and update operating systems, business applications, and security software used in manufacturing and office environments.
• Hardware Setup : Prepare and deploy desktops, laptops, printers, scanners, and production-related equipment for new employees or system upgrades.
• Documentation : Maintain detailed records of support requests, resolutions, and system changes.
• User Training : Assist staff with basic IT procedures, equipment usage, and best practices.
• Security Support : Help manage software and system updates, password policies, and general cybersecurity awareness.

Required Skills & Qualifications :

Education & Certifications :

Location :