Director, Sysco Technology - SYGMA

JOB SUMMARY :

Provide long-term strategic group / area planning and operational oversight for a portfolio of products, features, components, or solutions. Engage with peers and leaders to understand and meet needs for cross functional work. Take a broad view and high level of responsibility for overall strategy and effectiveness of the organization.  Lead a medium to a large-sized team of entry to senior-level individual contributors and / or entry to mid-level people leaders to deliver a moderately complex Business Technology (BT) service or more than one simpler Business Technology (BT) services.

RESPONSIBILITIES :

Technology strategy and roadmap - Develop the strategic plan for Sysco technology architecture where business benefits and technology advancement will deliver clear value to the business. Leverages innovative tools and processes to maintain project alignment with strategic objectives and principles. Identify technology trends and determine the practical application of technology advancement in the business.

Business Engagement- Collaborate with business and Business Technology leaders, building relationships and partnerships to drive the appropriate level of engagement in technology initiatives. Partner with the business to understand technology needs. Enable the business to work more collaboratively with BT. Provide "Big Picture" narrative to the product team. Coach product owners.

Requirements Delivery - This role helps the business function analyze their technology needs and incorporates their technology requirements into the Business Technology (BT) work in-take process for budgeting, prioritization, and resourcing. Leads the business function governance of technology initiatives.

Project delivery - Provides direction, advice, and counsel to Project and Portfolio managers on key initiatives with regard to scope, schedule, budget deliverables. Collaborates with key stakeholders at regular intervals to present business-savvy updates and insights for small to medium-scale technology projects and initiatives. This includes understanding the initiatives, timelines and desired results

Incident response Management - day-to-day support of the applications in their area with focus on continuous improvement, increased efficiency and reducing total cost of ownership. They are also responsible for managing significant incidents when they happen, focused on business engagement and communication.

People management - Directly manages a cross-functional team of Sysco associates and third-party vendors, and influences and aligns other Business Technology (BT) teams and business functions, to manage and deliver technical support and solutions. Plays an active role in the broader leadership of the BT function, like Directors' Council, BT Cost Savings, etc.

Financial management - This role requires that they take an active role in budgeting and planning for the year, and managing the BT budget to ensure the function meets its financial commitments. Business-facing Directors must work with business leaders in budgeting and planning and be able to represent the business function during budgeting and project prioritization discussions.

Organizational Leadership - Lead a medium-sized, cross-functional and self-sufficient team or multiple such teams to deliver technology solutions according to Agile methodology.

Solves escalated issues, provides problem resolution tactics, and manages crisis support activities.

Maintains agility when faced with unexpected challenges and models stakeholder communication when facing obstacles.

Delegates effectively and efficiently, demonstrating a mastery of time management through prioritization.

Strategize individual and team work effectively across multiple tasks and / or projects.

Set measurable goals and priorities for portfolio of projects and / or products.

Ensures effective prioritization and road mapping.

Collaborate with finance business partner and review financial performance metrics to guide / direct junior leaders.

Take ownership of financial targets and operate within budget constraints.

Communicates regularly and effectively with both technical and non-technical leaders in the organization to drive business goals. Ability to resolve conflict through sometimes difficult conversation.

Utilizes expertise to present solutions and alternatives directly to stakeholders.

Engages an audience's attention and answers audience questions clearly.

Incorporate diverse perspectives into all facets of work, from people management to product management.

Investigates problem areas to identify trends and improve future solutions.

Supports, engages in, and socializes diversity, equity, and inclusion efforts including diversity training and educational events, and utilizing policies and guidelines to elevate equity in areas such as hiring, promotion, etc.

Serves as an authority on a variety of topics and provides guidance and support to others within the organization.

QUALIFICATIONS : Experience

7-10 years of technology and / or project management experience with the ability to mentor technical professionals.

Education

Bachelor's degree in Computer Science, Business Information Systems or Bachelor's degree plus significant technology experience.

Preferred : Master of business administration or master's degree in the relevant field desired.

Skills :

Proven ability to lead a team to achieve defined goals

Solid understanding of skills required to deliver the team's service and ability to assess those skills in others

Self-directed and motivated to work independently

Intermediate project management skills

Proven verbal, written and visualization communication skills demonstrated with people at the executive level and below

Able to juggle multiple high-priority and critical initiatives at once

Proven adaptability to change and comfort with ambiguity

Proficient with general office applications (MS Word, Outlook, Excel)

Intermediate proficiency with Microsoft project

Expert collaborator with remote and cross-functional teams

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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