Kronos / UKG Workforce Management Support Specialist

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Welcome to TechProjects! We specialize in IT-System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees.

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If you're a tech professional looking for a challenging and rewarding career, we'd love to hear from you. Our company offers competitive salaries, comprehensive benefits packages, and a range of professional development opportunities. Whether you're a seasoned veteran or just starting out in your career, we have a role that's perfect for you.

Thank you for considering our company as your potential employer. We look forward to hearing from you and discussing the exciting opportunities that await you at our firm.

Job Summary :

We are seeking a highly skilled and motivated Kronos Workforce Management (WFM) Support Specialist to join our global support team. This is a Onsite role focused on Level 2 and Level 3 support , requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.

Key Responsibilities :

• Provide L2 / L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
• Troubleshoot complex system issues, escalating to vendors or engineering as needed.
• Manage and resolve service tickets, perform root cause analysis, and document resolutions.
• Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
• Handle configuration changes, system patches, and upgrades.
• Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
• Perform regular health checks, system audits, and ensure data integrity.
• Participate in system enhancements, testing, and UAT support.
• Create and maintain clear support documentation and knowledge base articles.
• Deliver prompt, courteous, and effective communication to users and business stakeholders.

Required Skills & Qualifications :

Preferred Qualifications :