Business Applications Specialist

Overview

George J. Igel & Co., Inc. Business Applications Specialist

Reports to : IT Director

FLSA Status : Exempt

Hours : 8 : 00 a.m. to 5 : 00 p.m. (One (1) Hour Lunch)

Job Location : 3500 Alum Creek Drive, Columbus, OH 43207- This position is primarily in person, with hybrid work capabilities.

The Business Applications Specialist plays a critical role in managing, supporting, and optimizing business-level software applications that support key business functions. This role works cross-functionally with other departments to ensure systems align with organizational needs to improve efficiency. This position will be responsible for maintaining vendor relationships. This person should consistently demonstrate Integrity, Gratitude, Excellence, and Leadership.

Responsibilities

• Serves as a subject matter expert (SME) for business applications
• Analyzes, designs, configures, and tests application features
• Provides support to end users, resolving application issues and escalating complex problems when needed
• Collaborates with other departments to gather application requirements and provide recommendations
• Coordinates and performs application upgrades, patches, and integrations
• Leads business application implementation and improvement projects
• Integrates business applications with other internal or external systems by coding, scripting, and programming, to enable seamless data flow and functionality
• Maintains and documents workflows, user guides, technical specifications, and support procedures for business applications and internal departmental processes
• Trains and provides ongoing support to users
• Stays current with industry trends and recommends best practices for system use
• Extracts and analyzes data from business applications using database queries, APIs, and reporting platforms as needed
• Coordinates with third-party vendors and application providers to explore capabilities and gather solutions for internal teams, resolve issues, and implement updates
• Participates in internal and external meetings
• Knows and adheres to all Company policies and procedures
• Other duties as assigned.

This list is non-exhaustive. Job responsibilities may vary based on operational needs and the instructions of the employees supervisor.

Knowledge, Skills, and Abilities

Qualifications

Comprehensive Employee Benefit Program

Equal Opportunity Employer

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