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Customer Service Representative (Portland)

Customer Service Representative (Portland)

SPECTRAFORCEPortland, OR, United States
16 hours ago
Job type
  • Full-time
Job description

Title : Customer Service Rep. I

Duration : 3+ Months (CONTRACT TO POSSIBLE)

Location : Portland, OR, 97227 (Onsite)

Working schedule : 2nd Shift (2 pm - 10 : 30 pm)

Pay Rate : $20.32 / hr.

Summary :

  • The main function of a call center / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities :

  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

    • Skills :

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage ones time.
  • Ability to accurately document and record customer / client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.

    • Education / Experience :

  • High school diploma or GED preferred.
  • 0-2 years customer service related experience required.
  • Customer service experience (healthcare a +).
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    Customer Service Representative • Portland, OR, United States