Reservation Manager / Events Coordinator

Job Details :

Helmed by Chef Brian Limoges (Atelier Crenn, Quince, Birdsong and Saison), Enclos has just received a Two Star Michelin recognition within the first six months of opening, as well as the prestigious Green Star in our efforts in sustainability.  Enclos offers a nightly Chef's tasting menu, Wednesday through Saturday. In partnership with Stone Edge Farm Estate Vineyard and Winery, we will showcase our wines as well as local and international wines.

Reservation Manager / Events Coordinator

Enclos Restaurant in Sonoma is looking for a Reservation Manager / Events Coordinator, responsible for overseeing all aspects of guest bookings to ensure a seamless and positive dining experience. You will manage the reservation system, including large private parties, as well as restaurant buyouts, optimize seating arrangements, and handle special requests to ensure a positive guest experience.

Primary duties and responsibilities

• Manage reservation systems : Control and optimize the restaurant's booking system using TOCK.
• Handle guest relations : Excellent phone etiquette, ability to communicate the fine dining experience to the guest, ask for dietary issues the guests may have, greet and seat guests, manage waiting lists, and promptly resolve any guest conflicts or complaints regarding reservations.
• Coordinate special requests : Plan and manage reservations for large parties, private dining rooms, and special events, coordinating with the kitchen and other staff to accommodate specific needs.
• Communicate with staff : Keep the front-of-house and back-of-house teams informed of the evening's reservations, special requests, and VIP guests.
• Maintain data and reporting : Track and analyze reservation data, including cancellations, no-shows, and booking trends, and provide reports to the restaurant management.
• Enhance service standards : Uphold and enforce the restaurant's policies and service standards related to reservations and guest interactions.

Qualifications and skills

Key Responsibilities :

Equal Opportunity Statement :  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.