Customer Care Clerk

Customer Care Clerk

Work Place Flexibility : Onsite

Legal Entity : Entergy New Orleans, LLC

• This is an onsite role, based in the Metro New Orleans area. This position can be filled as a Clerk Specialty I, II, or Sr based on the candidate's qualifications

Job Summary / Purpose Provide face to face customer service in the Entergy New Orleans Customer Care Centers.

Job Duties / Responsibilities

Minimum Requirements Minimum experience required of the position

Minimum Knowledge, Skills and Abilities Required of the Position Knowledge of Microsoft Office Applications, Entergy Corporate applications (DSS, DIS, Indus, Earl, Pearl, VEA, ECOS, Service Suite, AM / FM DFM & Time and Labor. Must be familiar with CCS. Familiar with all company policies and procedures. Possess excellent communication skills, both written and oral with internal and external customers. Willing to work extended hours as needed. Self-starter with high initiative, willingness to learn new processes. Excellent multitasking and team working capability a must. Must be a team player and possess excellent decision making skills. Any certificates, licenses, etc. required for the position EEI SASS Test

Primary Location : Louisiana-New Orleans Louisiana : New Orleans

Job Function : All Other Jobs

FLSA Status : Non-exempt

Relocation Option : No Relocation Offered

Union description / code : NON BARGAINING UNIT

Number of Openings : 1

Travel Percentage : Up to 25%