Sr Content Process Manager

Sr Content Process Manager

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

The Sr Content Process Manager is part of a team responsible for overseeing and managing all elements of the ETL operation, which acquires, stores, processes, enriches, and loads content into EIS products and services. As an individual contributor, you will make decisions that improve the overall health, value, and return on investment of the Content Integration operation. You will own, drive, and develop project roadmaps connected to strategic goals, coordinating with your team and other departments. This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

Inspecting and overseeing content pipelines and vendor operations, both automated and manual, to identify inefficiencies and measure value created, and optimize costs.

Proposing, planning, measuring, and project managing large- and small-scale initiatives.

Tracking and managing content and operational data quality / accuracy, including data describing activity within the operation.

Analyzing, tracking, and adjusting resource usage; forecasting, and planning available and needed resources and costs.

Researching concepts, techniques, and tools relevant to ETL operations and data management (bringing knowledge from "outside the building").

Innovating and prototyping new operational models, tools, and methods to increase value delivered or improve cost / value efficiency.

Improving customer outcomes and the overall value of for-sale products and services supported by Content processes; championing and modeling excellence in operational oversight and management.

Your Team

You will be joining the Content Integration team. As a remote team, we value the flexibility and improved work-life balance that comes with working from home. In your role as a Senior Content Process Manager, you'll have access to comprehensive resources, tools, training, and ongoing support to help you thrive and succeed.

About You

5-7 years managing data pipelines from an operational perspective.

5-7 years synthesizing and analyzing data to draw insights, assess operational health, and craft accurate / cohesive narratives.

5-7 years in roles requiring cross-team influence, collaboration, and information sharing.

5-7 years in roles leading and managing high-impact projects and initiatives from ideation to completion.

What sets you apart

Strong proficiency in SQL and experience using Python or R for statistical analysis and automation.

Experience with data visualization tools such as Tableau, PowerBI, or equivalent to convey insights effectively.

2-4 years of experience in the information science or library science field.

Pay Range

USD $64,615.00 - USD $92,310.00 / Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. EBSCO provides a generous benefits program including : Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts, Retirement Savings Plan, Paid Parental Leave, Holidays and Paid Time Off (PTO), Mentoring program and much more! Check it out here.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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