Senior Customer Success Manager (CSM)

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This range is provided by Coworker.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$140,000.00 / yr - $160,000.00 / yr

Position Details

• Position : Senior Customer Success Manager
• Location : San Francisco, CA (Hybrid)
• Type : Full-Time
• Experience : 6–8 Years in SaaS Client Success

Hi, we're Alex and Bradford, co-founders of Coworker. We started this company with a simple but important goal : to make work matter.

Today, that vision is turning into reality. Coworker is a hypergrowth AI startup, backed by top-tier VCs and we're building something truly transformative : AI for complex work.

Unlike anything else in the market, Coworker is the world's first enterprise AI agent that can do complex work. Powered by our breakthrough OM1 (Organizational Memory) technology, Coworker creates a 'brain' for companies : an AI system with deep contextual memory that understands what's happening across a business and then completes multi-step work across 25+ enterprise applications.

It's not just another productivity tool. It's a fundamental shift in how work gets done and where people spend their valuable time.

We've secured $13M in seed funding from top-tier VCs and we've already landed household-name enterprise customers and achieved rapid YoY ARR growth with clear product-market fit.

Now, we're building out our team to continue our aggressive penetration into mid-market and enterprise companies. Coworker isn't just a better way to work—it's the future of work. And we're only just getting started.

Why Coworker?

Job Summary

You are a highly driven Senior Customer Success Manager who will own the post-sale relationship with our mid‑market customers ($50k‑$100k+ ACV). You'll be responsible for customer onboarding, product adoption, retention, and growth. This role is perfect for a strategic CSM with 6‑8 years of experience looking to advance their career in enterprise customer success while developing relationship management, strategic advisory and revenue growth.

Key Responsibilities

Requirements

Preferred Qualifications

Compensation & Benefits

Career Development

Drop us a line! We encourage you to drop us a line even if you feel over‑ or under‑qualified. We want to find the best people to help us build Coworker no matter who they are. We have a lot of different areas of responsibility and we are always happy to brainstorm with you about what would be the best fit.

Coworker.ai is an equal opportunity employer. We believe everyone should feel great about being their authentic selves at Coworker–this is the only way to do our best work! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that great employees come from diverse backgrounds.

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