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Help Desk Support Specialist
Help Desk Support SpecialistNalley Consulting • Washington, DC, US
Help Desk Support Specialist

Help Desk Support Specialist

Nalley Consulting • Washington, DC, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C.

Position : Help Desk Support Specialist

LCAT : Mid and Senior

Location : DIA HQ, Washington, D.C.

Required clearance : TS / SCI with willingness to take CI poly

Required experience : At least 8 years for Senior; at least 5 years for Mid.

Desired education : Bachelor's degree

Description :

  • Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
  • Applies specific functional knowledge and working and general industry knowledge.
  • Develops or contributes to solutions to a variety of problems of moderate scope and complexity.
  • Works independently with some guidance, and reviews or guides activities of junior employees.

Basic Qualifications :

  • Experience with help desk operations and trouble ticketing systems
  • Knowledge of Windows operating systems and O365 environments
  • Ability to perform Tier I-II onsite support
  • Security+ Certification
  • Additional Qualifications :

  • Experience as a Help Desk technician in DoD or industry environments
  • Knowledge of basic system administration principles
  • Ability to triage basic operating systems and networks issues
  • ABOUT NALLEY CONSULTING

    Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

    Nalley Consulting fringe benefits include :

  • Excellent medical, dental, and vision benefits
  • PTO
  • 11 paid federal holidays
  • Tuition assistance
  • Paid military-reserve leave
  • Paid parental leave for birth or adoption
  • 401k matching up to 5 percent of the base salary
  • Flex time
  • Company-paid short-term disability, long-term disability, and life insurance.
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    Help Desk Specialist • Washington, DC, US

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