Customer Relations Representative

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

ROLE DESCRIPTION: As an Customer Relations Representative for Kudakwashe Kagoro Agency, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

Promote successful and long-lasting customer relations.

QUALIFICATIONS:

Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Experience managing client relationships is preferred

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

Dedicated to customer service

Able to anticipate customer needs

Able to effectively relate to a customer