Industrial Fabrics Customer Service Representative - Seaman Corporation

Industrial Fabrics Customer Service Representative

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe. Every Seaman Corporation associate plays a valuable role in our company's continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business. Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions, start to finish.

Seaman Corporation is seeking an Industrial Fabrics Customer Service Representative to join our Operations team! This position will report to the Industrial Fabrics Customer Service Manager in Wooster.

The IF Customer Service Representative will ensure that Industrial Fabrics customers receive the highest level of service possible. The IF CSR maintains expert knowledge about company products and services. This role serves customers by providing product and service information and resolves product and / or service issues promptly to ensure a high level of customer satisfaction. The IF Customer Service Representative processes orders, prepares general correspondence, and coordinates with other functions as required. This role will determine the best method to resolve complex customer service problems to ensure customer satisfaction while adhering to organizational policies. The IF Customer Service Representative will inform customers of procedures or resolution of problems and follow up to ensure customer satisfaction. They are responsible for customer experience from the first contact through the order process.

Essential duties and responsibilities include the following. Other duties may be assigned :

• Acts as a liaison by providing product / service information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
• Provides primary customer service and sales support for a specific US region.
• Answers all (email and phone) inquiries for Customers and or Sales Reps.
• Order entry and verification : Process phone, credit card or e-mail purchase orders from customers. Establish new accounts in Oracle as needed. Clarify order details, i.e. ship via, shipping method, standard order quantity etc.
• Review stock levels. Review of all orders for pricing accuracy confirming all pricing with Product Managers as needed.
• Secure production when necessary- create MFR in Seaman 360, work with schedulers to insure on time to promise based on customer requested ship dates.
• Order Management : Review Open Order Lis