Care Coordinator

Job Description

Job Description

Title : Care Coordinator

Department : Programs

Reports To : Crossroads Resource Center Manager

Job Classification : Non - Exempt, Full Time

Summary

The Care Coordinator is responsible for ensuring the care of guests at KARM. The care coordinator will also be responsible for knowing and connecting guests to relevant health providers and resources to work towards stability. Physical, mental, and spiritual resources are critical in this role. An ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change. This position also will ensure the development of individualized plans for each participant; facilitate ongoing plan changes that support individual progress, needs, and challenges. In addition, the ability to lead, guide, encourage, and support volunteers who will work closely with KARM guests as mentors, teachers, community resource specialists, and post-graduation support. Finally, the ability to create and sustain a team environment, where God is the center and interdependence is valued.

Responsibilities

• Develop relationships with guests that promote and model a well-balanced Christian life
• Ensure the development of individualized plans for each KARM guest
• Facilitate ongoing plan changes that support individual progress, needs, and challenges
• Meet with guests as necessary to ensure maximum benefit for the guest
• Make appropriate internal and external referrals for services
• Be able to apply the correct resource to the need at hand
• Ensure consistency in applying KARM safety guidelines, policies, and procedures that impact guest activities and decisions
• Select, coach, and develop volunteer leaders in key support areas (mentoring, aftercare, prayer, etc.)
• Ability to lead, guide, encourage, and support volunteers who will work closely with guests
• Ensure the maintenance of accurate, up-to-date file records for guests in vendor software
• Exhibit a caring Christian lifestyle to guests, staff, volunteers, and donors
• Work cooperatively with staff and departments to ensure an effective and efficient guest environment
• Coordinate work processes with other departments as needed
• Advocate on behalf of guests
• Ensure the consistent application of program standards and guidelines, curriculum, and discipleship models
• Ability to continually assess and create a safe environment that is conducive to change and that assures individual commitment to personal change
• Perform other duties as assigned

Requirements

Working Conditions