Remote Technical Support RepresentativeFrontline Call Center • Houston, TX, US
Remote Technical Support Representative
Frontline Call Center • Houston, TX, US
1 day ago
Job type
- Part-time
- Permanent
- Remote
Job descriptionAssist customers with ISP troubleshooting and connectivity issues Escalate technical concerns to the appropriate departments when necessary Resolve customer issues efficiently while maintaining a professional and friendly tone Provide professional, patient, and solutions-oriented support Strong troubleshooting skills and ability to stay calm under pressure Excellent written and verbal communication Comfortable multitasking across multiple screens and tools Reliable, distraction-free workspace with hardwired internet (Ethernet connection required) Training attendance is 100% mandatory no exceptions Open availability (24 / 7); schedules will be assigned after training Previous Customer Service experience (high call volume preferred) Strong communication and de-escalation skills Excellent attention to detail and ability to multitask Basic technical ability (install / uninstall programs, troubleshoot equipment) Prior Call Center or remote work experience Basic Technical Support experience Dual monitors (your computer counts as one, plus one additional monitor) Minimum 8 GB RAM Must use an Ethernet cable (RJ-45) hardwired connection required during interview and work hours Download speed : 20 Mbps or higher Upload speed : 10 Mbps or higher Ping : 20 MS or lower (no exceptions) Connection must be hardwired (Ethernet) High-quality USB headset Camera required during interview and training (no camera needed once you receive your regular schedule) Ethernet connection proof : Speed test results : RAM verification : Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).
Job Description
Job Description
Salary : 15.00 per hour
Remote -Technical Support Representative (Part-Time)
Location : Remote
Pay : $15 / hour
Type : Permanent, Part Time
About the Role
Were looking for motivated individuals to join our Support Team at Frontline Call Center!
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit.
Were currently hiring for a Support Agent, which is ideal for individuals who arecomputer savvy or technically inclinedand enjoy troubleshooting Internet Service Provider (ISP) issues.
Position Details :
- Role : Technical Support Representative
- Type : Permanent, Part-Time
- Pay Rate : $15.00 / hour
- Start Date : Tuesday,November 11, 2025, 7 : 00 am - 2 : 30 pm PST
- Training Duration : Approximately1.5 weeks
- Training Schedule : MondayFriday
- Schedule Requirement : Must have24 / 7 open availability(permanent schedule assigned after training)
- Weekend work required
Key Responsibilities :
Required Qualifications
Work Setup Requirements :
Computer
Internet
Accessories
How to Apply
Submit your application with the following screenshots uploaded :
Open Task Manager >
Performance and take a screenshot showing your wired Ethernet connection.
Use speedtest.net and ensure Ping is less than 20 MS.
Open System Information and take a screenshot showing at least 8 GB RAM.
All technical requirements will be verified during the interview.
Spots are limited apply as soon as possible if interested!
Additional Information
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Technical Support Representative • Houston, TX, US
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