Barista

Job Description

Job Description

JOB OVERVIEW

The Barista position contributes to the overall success of the Food & Beverage Department. You are responsible for delivering hospitality and a great coffee experience to our guests with genuine and personable conversation. Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Week to Hilton’s standards.

Discover guests’ needs and appropriately suggest a product to every customer to enhance service and meet sales goals. This position is critical to our guest’s overall experience as the Barista must ensure the environment is clean, in order, and stocked for our guests.

DUTIES AND RESPONSIBILITIES

• Provide excellent and friendly customer service
• Provides quality beverages and food products consistently for all customers by adhering to all recipes and presentation standards.
• Welcome customers and be proactive to address guest needs
• Grind, brew, and prepare various coffee beverages
• Maintain cleanliness throughout shifts
• Point of Sale system operation
• Follow opening and closing procedures including coffee machine cleaning and maintenance
• Help team members with their tasks during downtime, which may include some simple food preparation and light cleaning
• Assist management to teach and train staff members in coffee preparation
• Adhere to health, safety, and sanitary protocols
• Upsell other store items
• Be willing to participate in paid training possible paid pre- official opening tasks
• Welcomes and connects with every customer to provide excellent guests service.
• Discover guests’ needs and appropriately suggest products to every customer to enhance service and meet sales goals.
• Assists guests in the selection and purchase of specialty coffee beverages and food sales (as applicable).
• Responds to customers’ needs and says thank you to every customer.
• Demonstrates “just say yes” behavior when taking care of customer needs.
• Maintains customer service area and equipment cleanly and appealingly.
• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.
• Presents oneself professionally and demonstrates clear communication Skills with all customer and partner interactions
• Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Week to Hilton standards.
• Follows cash handling and register policies.
• Follows standards for merchandising, stocking, rotating, and storing all products.
• Performs equipment maintenance in accordance with the preventive maintenance checklist.
• Follows inventory stocking and recording guidelines.
• Complete all paperwork
• Opening side work and or closing side work
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Qualifications and Requirements

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

OTHER

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

EDUCATION

High school graduate, preferred.

EXPERIENCE

Experience Education level required : Unspecified Experience (in years) : 1 to 2 Years. Previous retail, customer service, restaurant, or fast-food experiences are a plus. English Language is required.

LICENSE AND CERTIFICATES

A High School diploma is preferred .

CA Food Handlers Card

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance. (Specific Standards are Available in the handbook)

MACHINES / EQUIPMENT

Cash register, computer literate.

PHYSICAL REQUIREMENTS

Able to stand for 8 hours. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Fingering : picking, pinching, typing, or working with fingers versus whole hand or arm

Grasping : Applies pressure with fingers and palm.

Talking : Must convey ideas by spoken word, must convey information quickly and loudly to other workers, or guests.

Hearing : Must perceive the nature of sound; receive detailed information through oral communication and make fine discriminations in sound.

Repetitive Motions : Substantial motions of hands, wrists, and fingers.

Visual : Vision occurs continuously with the most common visual function being those of near vision and depth perception

WORK AREA

Coffee Shop

WORKING CONDITIONS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°ree;F) and kitchens (+110°ree;F), possibly for one hour or more.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your manager.

SCHEDULE

The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and / or holiday availability are required.

STANDARD SPECIFICATION

Requirements are representative of minimum levels of knowledge, skills, and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.