Desktop Support Specialist

The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Desktop Support Specialist to provide research support administration services for our government customer in Pensacola, Florida

DESCRIPTION OF RESPONSIBILITIES :

• User Access and Account Management support, to include the following :

Maintain security group and account access management for onboarding and offboarding NMOTC staff and students.

Provide Tier 2 desktop support to ensure incident resolution process is effectively executed by resolving helpdesk tickets submitted by users via Service Now (the DHA helpdesk ticketing system) to track progress and document final resolution.

Collaborate with Endpoint Configuration Specialist for appropriate DHA workstation image to configure and maintain all desktops and laptop inventory.

ASTC Norfolk requires share drive server backup tapes to be changed out the first week of each month.

REQUIRED DEGREE / EDUCATION / CERTIFICATION :

REQUIRED SKILLS AND EXPERIENCE :

Three (3) yrs of desktop support experience.

REQUIRED CITIZENSHIP AND CLEARANCE :

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity / Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

"EOE, including Disability / Vets" OR "Equal Opportunity Employer, including Disability / Veterans"

The Alaka ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kapili Services, Po okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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