Front Desk Clinical Receptionist

Front Desk Clinical Receptionist

A counseling facility is seeking a Front Desk Clinical Receptionist who will be responsible for greeting patients, scheduling appointments, verifying insurance coverage, and maintaining accurate medical records. Additionally, you will answer phones, handle patient check-ins, assist with billing and invoicing, and perform other general clerical duties. Work hours are Monday through Friday from 8 : 30 a.m. to 4 : 30 p.m. or 9 a.m. to 5 p.m.

Job Responsibilities :

• Greet clients, vendors, and visitors in a professional manner
• Handle inquiries and concerns via phone, email, and general correspondence, and route to appropriate personnel
• Assist clients with completing necessary forms and documentation
• Answer and screen incoming telephone calls and take accurate and thorough messages
• Check clients in and out of scheduled appointments, schedule any return or follow-up appointments, or any referrals
• Use Electronic Health Record (EHR) System for scheduling
• Verify and update demographic, billing, third-party coverage information, and collect client paperwork as needed
• Make outgoing calls to remind clients of appointments and initiate procedures to locate missing information prior to the clients visit
• Scan documents from clients or providers and file in appropriate folders or charts
• Promptly handle triage emergency telephone calls based on office protocol
• Collect office visit fees and prior balances
• Assist with billing and / or direct client to appropriate billing personnel and fax, scan, file, and mail documentation
• Keep front, back areas tidy and orderly and reception area clean and calm
• Use discretion while working with sensitive information
• Comfort distressed clients; this may range from simply fixing any appointment issues that may arise, or being the voice of comfort during times of extreme stress and emergency
• Handle confidential information in compliance with HIPAA
• Perform other duties as directed