Customer Service Advocate

A company is looking for a Customer Service Advocate I (Remote).

Key Responsibilities

Provide first-level problem resolution to inquiries from members, providers, and brokers via telephone

Educate customers on products and contractual provisions, ensuring accurate information delivery

Maintain customer records and participate in ongoing education related to services and industry topics

Required Qualifications

High School Diploma or GED

Less than one year of customer service experience

Preferred : Less than one year experience in a call center or familiarity with medical / insurance terminology

Successful completion of provided training

Demonstrated PC navigation and data entry skills