Veterinary Receptionist Manager

Hayden Pet Medical Center is looking for an experienced, compassionate, and service-minded leader to manage our Client Service Representative team.

As the CSR Manager, you will take the lead in managing and improving the day-to-day operations of the CSR team, ensuring excellent client care in every interaction. You'll be responsible for overseeing scheduling, client communication, financial transactions, and the smooth operation of the front desk.

Your role will include managing the team's performance, providing coaching and feedback, developing training programs, and handling any escalated client concerns. You'll work closely with the veterinary team to ensure seamless communication and a positive, professional environment for both staff and clients.

This is a great opportunity for a hands-on leader who thrives in a fast-paced environment and inspires those around them.

This is a full-time position, with a 4 / 10 schedule and availability needed Monday-Friday.

Full-time benefits and compensation

• Compensation : $20-25 per hour, for each hour worked
• Health package : Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set :

Lead the front office team and direct clinic workflow

At Hayden Pet Medical Center, we believe in acceptance, growth, encouragement, and positivity -the core values that drive our practice culture. As a member of our support staff, you'll play a vital role in ensuring a seamless client experience , from greeting pet parents with a smile to assisting in the care of their beloved companions. We are an innovative, full-service hospital offering grooming, boarding, and a wide range of veterinary services for both small animals and exotics. This is an excellent opportunity to join a collaborative, client-focused team where training and professional development are top priorities.

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