A company is looking for a Service Desk Technician to provide first-level IT support to customers.
Key Responsibilities
Act as the first point of IT support for customers
Answer incoming calls, emails, and web submissions in a customer-friendly manner
Resolve end-user incidents and requests efficiently
Required Qualifications, Training, and Education
Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, AV tools, and mobile devices
One year of experience in a technical position, preferably in Service Desk or customer support
Proven track record of exceeding customer expectations in service roles
Ability to explain technical issues in an understandable manner
Willingness to work on-call and during weekends / holidays as needed
Service Desk Technician • Lowell, Massachusetts, United States
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