Operations Metrics & Reporting Analyst (Troy)

Job Overview :

Nations Dry Out is a nationwide restoration company that provides water, fire, hazmat, trauma, and reconstruction services to fortune 500 companies nationwide. Our goal is to move from vendor to partner with our long list of clients and be the first choice for mitigation services.

We are adding an Operations Metrics & Reporting Analyst to our team. The ideal candidate thrives in a fast-paced environment, enjoys working various data sets, appreciates the challenge of applying highly complex business contexts, and is passionate about data and analytics. A successful candidate knows and loves working with business intelligence tools, is comfortable accessing and working with data from multiple sources and has an internal drive to answer why questions. In addition to being a self-starter, comfortable with ambiguity, and detail oriented.

While this is a predominantly remote role, the individual will be required to attend occasional in-office meetings at our Troy, MI location. Therefore, candidates must reside in or near Southeast Michigan.

Key Responsibilities :

• Develops and maintains weekly and monthly reports with key performance metrics for operational functions, including identifying appropriate metrics per function, determining source of data, establishing benchmarks / targets, and creating repeatable reporting process.
• Performs analyses of metrics to identify trends as well as areas of immediate concern and escalates to management attention, as necessary.
• Applies learnings from reports / analytics to the operations organization to foster an environment of continuous improvement and accountability.
• Summarize and present data findings, recommendations, and methodology to senior leaders
• Develops strong relationships with key operational leadership by spending time understanding their goals and business objectives and leverages data to improve their results.
• Works to develop ways to capture data more efficiently over time to ensure sustainable process.
• Proactively resolves data issues across systems to ensure reporting is accurate and timely.
• Responsible for developing and creating ad hoc reporting of metrics and strategic initiatives as needed

Qualifications :

Benefits :

Nations Dry Out is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.