Manager BT Press Sales & Operations

Major Responsibilities & Duties

Develops and executes sales strategies across wholesale, retail, and direct-to-consumer channels.

Builds and manages relationships with key partners, including wholesalers, distributors, resellers, major clients, and other strategic stakeholders.

Identifies and pursues new sales opportunities to expand reach and revenue.

Collaborates with leadership, marketing, and finance to evaluate pricing, negotiate contracts, and analyze performance metrics.

Oversees daily operations of a customer-facing team, ensuring high-quality, responsive service.

Coaches and supports staff to improve performance and customer satisfaction.

Ensures continuity of service by stepping in during peak periods, escalated needs, or staff absences, maintaining high standards of customer experience and operational flow.

Serves as primary liaison with warehouse teams for fulfillment, inventory, and issue resolution.

Forecasts and optimizes inventory using historical sales data and market trends to ensure availability while minimizing excess stock.

Streamlines fulfillment workflows to improve accuracy and reduce delays.

Partners on the development of strategic plans for Boys Town Press marketing, sales, and operations.

Researches and evaluates new revenue streams, including, but not limited to, licensing, digital products, subscriptions, special market sales, and strategic partnerships.

Leads assessment of new business opportunities aligned with BT Press's mission and growth goals.

Monitors and reports on KPIs to inform decisions and drive continuous improvement.

Aligns sales, marketing, service, and fulfillment initiatives across departments.

Leads planning sessions and cross-functional projects; provide regular updates to stakeholders on progress and performance.

Knowledge, Skills, and Abilities

Strong understanding of sales channels, inventory management, and customer service operations.

Excellent communication, analytical, and project management skills.

Strong relationship-building and stakeholder management skills.

Comfort with technology, including proficiency in Excel, web-based systems, and other technologies.

Required Qualifications

Bachelor's degree in Business, Sales, Communications, Publishing, or a related field required.

Minimum five years of experience in sales, operations, or customer service management required.

Proven supervisory experience with a track record of team development and performance improvement required.

Preferred Qualifications

Experience with CRM systems, inventory, order / shipping platforms, ecommerce and project management tools preferred.

Familiarity with publishing workflows preferred.

Prior publishing experience preferred.

Physical Requirements, Equipment Usage, Work Environment

Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer / laptop, monitor, keyboard, and a general workstation set-up.

About Boys Town :

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.