Business Manager - Support Services

Job Description

Job Description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits : from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Business Manager, Support Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Business Manager provides operational and administrative management to the department of Support Services. This role is key to performance and process improvement initiatives and leads the implementation of best practices in Support Services Operations.

Responsibilities :

Process Improvement / Best Practice :

• Monitors outcomes, tracks trends, and develops improvement plans for Support Services.
• Contributes and facilitates the strategic planning and the creation of detailed work plans to achieve patient experience, patient throughput goals and other strategic initiatives.
• Supports management with the tools and methods to use and act-on related to scope of influence.
• Develops systems to share and recognize best practices across the organization to sustain or improve current levels of operational service

Change Management :

Labor Management :

Analytics :

Budget :

Creative Leadership :

Coaching and Development :

Qualifications

Required :

Additional Information

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.