Auto Repair Specialist II

6016 - Lakeland - 3223 N US Highway 98, Lakeland, Florida, 33805CarMax, the way your career should be!

General Summary :

Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax “Voice of Customer” processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.

Principle Duties and Responsibilities :

• Execute CarMax Standardized work
• Engine Repair
• Advance engine performance and drivability
• Electrical systems repair
• Manual drive train and axle repair
• Brake diagnosis and repair
• Steering and suspension repairs including 4-wheel alignments
• Heating and air conditioning repair
• Inspect vehicles per CarMax Quality Standards when needed.
• Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
• Maintain, repair, and clean shop equipment
• Interact with all customers in a friendly, service oriented manner
• Consult with service customers regarding needed repairs
• Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
• Close and invoice repair orders
• Explain all recommendations / repairs / service / maintenance performed to ensure customer understanding
• Collect service payments and manages cash including receiving and counting money
• Locate and receive shipments of parts
• Receive parts into inventory
• Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels
• Control service supplies to minimize waste

Additional Responsibilities May Include :

Job Specifications :

Work requires ability to :

Working Conditions :

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.